2 Trugood Drive, East Tamaki, Auckland 2010

Driver’s licence:

All drivers must have a valid full licence and be aged 21 or over. Drivers must have the necessary category for the vehicle you’re hiring. A current overseas licence is acceptable if it is written in English, otherwise, we might require an International Driver’s permit.

Payment and Security Bond:

Payment is to be made at the commencement of the hire by either EFTPOS, cash or debit/credit card.

A NZ $350 security bond is required for all hires and is refundable on completion of the hire (paid in addition to the cost of the hire). This may be paid by either EFTPOS, cash or credit card.


For a minibus hire a non-refundable deposit for no show of $100 will be charged at the time of booking during all times of the year (see cancellation policy below).

For other vehicle hire (not a minibus) the Company reserves the right to charge a non-refundable deposit of 20% of the total hire price at any time of the year when all vehicles of the type are fully booked out, either immediately at the time of booking or after the booking has been made but prior to the time of commencement of hire.  The Company shall inform the hirer of its intention to charge such deposit prior to charging, either by phone, email or other means.



Reservations that are not prepaid in advance will be held for 30 minutes past the reserved pick-up time unless you contact us to change your pick up time. 30 minutes after the reserved pick up the reserved vehicle will be available to another customer. Reservations that are prepaid (or where a deposit has been charged by the Company), will be held for 2 hours and might be on occassions held for more hours, if the hirer contacts the Company to inform of changed circumstances.

We will try our best to allocate another vehicle for you on your late arrival but availability cannot be guaranteed.

Card Security:

The payment process uses SSL encryption for security. At no time are credit or debit card details stored or used for any purpose by Eastern Rentals. All information that you provide is encrypted and transmitted via 128 bit SSL (Secure Socket Layer). SSL is the system used by all legitimate shopping sites worldwide.



Standard Insurance is provided free of charge with an excess of $2000 for all hires. Our Premium Insurance reduces the excess to NZ $250 and is available on inquiry at an extra cost.

Rental duration & Late Returns:

24 hours from time of pick-up. Late return charges apply (note grace period is 5 minutes).

Hourly rate hire:

To meet the demands of our customers we offer fixed price hourly rate hires. Minimum hourly rate hire is 2 hours; maximum is 3 hours (after which, daily rate applies). Note if your hire is less than 2 hours you will be charged a 2 hours hire.

Please note that the grace period for our hourly rate hire is 5 minutes. In practice that means:

1 hour = will be charged for 2 hours

2 hours 5 minutes = will be charged for 3 hours

3 hours 5 minutes = will be charged for a full day



Each vehicle is supplied with a full tank of either petrol or diesel and is to be refilled at the renter’s expense on the completion of the hire.

No cancellation fee applicable for trucks, vans or cars. Minibus hire subject to non-refundable deposit of $100 in the event of cancellation but is transferable to another hire within 12 months (if Eastern Rentals is advised at least 72-hours before the rental is due to commence).
Early Returns
Refunds for the unused dates-hours are not granted for early returns.


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